• Victoria Tourism Industry Council (VTIC)
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26 /09/ 2012 Comments are Closed

As of 1 September, changes have been made to uncollected goods requirements and accommodation provider liability. The changes, announced by Consumer Affairs Victoria, affect accommodation providers and others in the tourism industry, and set different requirements for informing consumers about the disposal of uncollected goods.

Accommodation provider liability requirements have also been updated. Hotels and other accommodation providers are now able to limit their liability to $300 (up from $100) for each room provided for guests’ use on the day, unless the property is in a safe-keeping service. If the property is in a safe keeping service (not a room safe), providers can limit their liability at $3000 for each room (up from $2000).

Further information and communications materials can be found here at the Consumer Affairs Victoria website.


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The voice of the Victorian tourism industry, representing key industry associations, operators and government agencies.



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