The state’s peak tourism industry body says it keenly anticipates the government’s response to the Taxi Industry Inquiry report, expected to be announced next week, saying recommended reforms will support a multi-modal transport system for Victorians and visitors to the state.
VTIC Chief Executive Dianne Smith says the inquiry, overseen by Professor Allan Fels, should be welcomed by government and adopted as soon as possible.
“We encourage the Government to endorse the report’s recommendations with a focus on improving the taxi experience for all visitors to our state as well as Victorians,” says Ms Smith.
“The taxi experience is often the first impression a tourist gets and it’s essential that this experience is positive.
“Victoria’s taxi industry should be underpinned by reliability, safety and quality of service as well as a focus on customer needs.
“Driver education is key, and we particularly support the introduction of a Greater Melbourne Knowledge exam which will give visitors confidence in their taxi driver.”
The tourism industry employs more than 204,000 Victorians and is an economic contributor to the state of $15.9 billion, supported by the events industry which is worth $2.4 billion.
“Tourism is a key industry for Victoria, and having a reliable, safe and high quality taxi service to greet our visitors is essential. The wide ranging recommendations in the Taxi Industry Inquiry report will help boost this industry and improve the overall visitor experience, as well as having obvious benefits for Victorians,” says Ms Smith.
“We encourage the Government to remember the needs of tourists to our state when responding to this report.”
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