Victoria’s peak tourism industry body has welcomed the State Government’s response to the Taxi Industry Inquiry, saying the focus on customer service as a priority is positive for visitors and locals alike.
“We congratulate the Napthine Government on many of the initiatives included in its response to the Taxi Industry Inquiry,” says Victoria Tourism Industry Council (VTIC) Chief Executive Dianne Smith.
“In particular, we support the provision of better in-vehicle information on fare schedules and the increase in supply of purpose-built, accessible taxis.”
“The creation of the Taxi Services Commission will help ensure positive changes are made to the taxi industry in Victoria and it is pleasing to see the Commission will have a strong regional presence. Of course, having taxi drivers who are well trained and knowledgeable improves the service they provide, so we are optimistic about the effect that the new ‘Knowledge Test’ requirements will have on the visitor experience.”
The tourism and events industry employs more than 204,000 Victorians and contributes nearly $16 billion to the state each year.
“Improving the visitor experience is essential if Victoria is to remain a compelling and competitive tourism and events destination,” Ms Smith says.
“We encourage the State Government to implement these recommendations efficiently to ensure the benefits of improved taxi services are passed on to Victorians and visitors in a timely manner.”