VICTORIAN TOURISM PERFORMANCE AND OUTLOOK SURVEY – HAVE YOUR SAY NOW!

Facilitator Greg Adkins from Travellers Aid in association with William Angliss Institute, will provide essential training to ensure your business is welcoming and inclusive to all members of the community.

The training will give participants confidence to:

• Interact with and assist people who are living with a disability
• Improve the workplace delivery of equitable, consistent and person-focused customer service
• Provide leadership that encourages positive behavioural adaptations to service quality
• Understand the legal responsibilities of service providers to make reasonable adjustments to their place of business.

Cost: $150 incl. GST

> Find out more and register now 

Thinking like a visitor when designing your communication channels will ensure you’re providing consistent messaging and relevant information across all platforms to provide a welcoming and seamless experience for visitors.

There are three elements to focus on: signage and way finding, marketing collateral and brand positioning, key product/service information.

This forum will provide you with examples of how to communicate with your visitors so that they have a seamless and enjoyable experience and share positive reviews about your product and our destination.

Our guest speakers will provide you with the tools you need to design and implement effective communication to ensure the visitor experience is seamless and consitent from the moment they first connect with your business to the moment they depart.

Cost: $60 incl. GST

> Find out more and register now 

This workshop is uniquely designed to equip business owners and Board Directors with the key information needed to increase their awareness of cyber threats, personal liabilities and what they need to do to improve their resilience.

Utilising a range of subject matter experts, it will cover all you need to know, including technology exposures, risk assessment and management, threat monitoring, governance and legal compliance, workplace policies and procedures, and cyber insurance.

This workshop will increase your knowledge of:

• Where the primary threats originate and the basic principles of technology exposure and mitigation
• The elements of sound governance practices and tools to employ with respect to cyber resilience in the workplace
• Current and forthcoming legislation requirements and personal liabilities
• The key questions to ask your executives and management teams to assess your business’s cyber resilience readiness.

This workshop will provide opportunities to discuss your specific business issues with the various speakers and to have these questions answered.

> Click here for more information and to register

Lets get together to network and discuss what is coming up for the remainder of 2017.

As always the VTIC Mixer will have no lengthy power-points, no pitches, just a chance to catch up with industry peers, make new connections, share ideas and hopefully, expand your business while enjoying some laughs and a couple of drinks.

Most nights we’ll have a special guest come along for a very quick chat as well as some fun ice-breakers.

So get your colleagues together, register and join us. We’re still confirming the venue but save this date to join us for some cheap drinks and nibbles and get ready to build your network.

We can’t wait to see you.

REGISTER HERE

We all operate under the influence of biases every moment of every day. It does not make us a bad person; it actually just makes us human. It is the way our brain works efficiently. By attending this workshop, you will not only have a better understanding of what you think, but of how you think.

• What is bias and why is it so essential to us as human beings?
• How does the brain process bias?
• How does unconscious bias affect some of the most fundamental aspects of our lives?
• How can we learn about our own individual and collective biases?
• How can we reprogram our responses so we can make better choices for ourselves, our organisations and our communities?

$300 including GST. Includes facilitation, workshop materials, morning and afternoon tea and lunch

> Book now

In partnership with AusIndustry (the business support agency within the Australian Government’s Department of Industry, Innovation and Science), the Australian Government’s Department of Employment and digital marketing company Webfirm, VTIC will stage another free webinar on Wednesday 22 November at 10.30am entitled “Government grants – we can show you where to look!”

Hear from the experts – AusIndustry’s Assistant State Manager John Macdonald (as he overviews the Australian Government’s information, support and grants that could suit your business needs) and the Department of Employment’s Su-Lin Kwa (who will provide an overview of the Australian Government’s recruitment services that makes finding the right people easy, including financial incentives and other supports available).

Maybe you’re seeking to invest in capital, boost the productivity of your staff, perhaps wanting to increase your business competitiveness or looking to find the right staff for your business? If so, this is the webinar for you. You will learn the best places to search for the right government grant for you, standard eligibility criteria for grants; and some hints and tips on what makes a grant application successful.

> REGISTER NOW

You are invited to attend the 2017 Tourism Industry Christmas Party!

Get ready to be dazzled at the VTIC, Destination Melbourne and Melbourne Convention Bureau Christmas Party. This year our event takes place at Metropolis Events – Melbourne’s newest and most exciting function space with the city’s most impressive views. Gaze out over the river and city skyline as you network with industry professionals, indulging in the finest selection of drinks, canapés and food station items, whilst having the opportunity to take home some fabulous prizes.

VTIC or MCB Members: $90.00 pp
Non Members: $125.00 pp
Dress code: smart casual

REGISTER NOW