• Victoria Tourism Industry Council (VTIC)
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2018 VICTORIAN VISITOR INFORMATION SERVICES SUMMIT – 22-24 AUGUST 2018, BENDIGO

DRIVING THE VISITOR EXPERIENCE

The Victorian Visitor Information Services (VIS) Summit is the yearly meeting place for all VIS personnel, economic development staff and regional tourism bodies. Delving deep into the customer experience, the Summit program features professional development sessions, case study presentations, keynotes and opportunities to learn from others.

Held from Wed 22 to Fri 24 August 2018 in inimitable City of Greater Bendigo, delegates discovered how the region provides an abundance of diverse visitor experiences.

The 2018 Summit program will delved deep into what makes an accredited VIS successful by exploring what future visitor information servicing will look like, how customer connection will remain front and foremost and how delegates can drive economic growth to their region.

Delegates benefited from the multi-choice workshops along and regional study tours showcasing the host region, gaining product knowledge, sharing ideas and experiences and best practice.

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PRESENTATIONS

Customer Service, Customer Care and Customer Focus, Sharon Bard

PechaKuchas

Next Stage of Visitor Servicing, Paul Matthews, Visit Victoria and Paul Albone, DEDJTR

2018 Local Government Tourism Health Check Insights Explored, Paul Albone, DEDJTR and Kate Rickwood, VTIC

Rethinking Funding Sources; Traditional, Social, Community and Cuteness, Peter Abbott, Bendigo Heritage Attractions

VIS In-Centre and Post-Visit Surveys, Grace Maynard, VTIC

Parks Victoria’s New Digital Transformation Project, Andrew James, Parks Victoria

Transforming Visitor Services, Rob Kelly, City of Melbourne

Visitor Information Servicing = the match.com of Tourism, Peter Turner, CUSTOMER FRAME and Karen Oliver, Murray Regional Tourism

Transport for Victoria – Industry Update, Kaye Tuddenham, Transport for Victoria

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PHOTO GALLERY

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