Specialised Accreditation Programs

ATAP runs a number of specialised accreditation programs for specific sectors within our industry. These include:

• Visitor Information Centres
• Camp and/or Adventure Activity Providers

Visitor Information Centres

The yellow “i” sign with the blue background that you see above is a registered trademark for accredited Visitor Information Centres (VICs). Accreditation through this program allows VICs to use the yellow italicised “i” symbol, the nationally recognised trademark, by adhering to risk, quality control and customer service principles.

Only accredited VICs can display this trademark and have approved Vic Roads signage directing visitors to the centre.

A VIC must complete both the ATAP online accreditation program and the additional VIC specific guidelines for consideration of approval. There are a range of mandatory requirements a VIC must meet before they can reach accreditation. Some of the minimum criteria a VIC must meet includes:

• A minimum of one full time equivalent staff member
• Must be accessible and have adequate car parking
• A letter of support from local government and the Regional Tourism Association
• Have a registered business name
• Have a minimum of $10 million Public Liability Insurance
• Have Professional Indemnity Insurance
• Be open 7 days a week, from 9am to 5pm (Can exclude Christmas Day, Good Friday and up to 1pm on Anzac Day)

Camp and/or Adventure Activity Accreditation

The Camp/Adventure Activity Provider Accreditation is a merger of the previous Camping with Confidence program (formerly managed by the Australian Camps Association) into ATAP and is designed for any business that works within the camp and/or adventure activity industries.

The new program, which has gained endorsement from the Department of Education and Training (Victoria), provides recognition to those businesses that have met industry standards within the sector.

Camp/Adventure Activity Provider Accreditation has been designed to ensure the camping or outdoor experience is conducted in an appropriate manner. It ensures there are clear procedures for supervising campers and administering bookings , that proper planning has been done to manage emergencies should they arise and that engagement with the appropriate authorities (e.g. for buildings, food handling, equipment maintenance) has been undertaken.

External Accreditation Programs