The template below can be used in conjunction with the Visitor Servicing Toolkit to help you map the full arc of your visitors’ journeys. Using this template, you can look for key insights into your visitors, including what information they sought at what times via which channels, and how they felt at each step.
Visitor Mapping Template
Why create a Travellers Journey Map?
These images were supplied by Komosion, experts in designing visitor experiences. If you would like to get in touch please visit komosion.com