• Victoria Tourism Industry Council (VTIC)
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From Information to Inspiration

31 /10/ 2019 Comments are Closed

In collaboration with Visit Victoria, VTIC has released the Visitor Servicing Toolkit along with the Visitor Servicing Resources Hub for all operators in the visitor servicing space.

The Visitor Servicing Toolkit and Resources Hub provides you with the tools to rethink the way you deliver visitor servicing, ensuring you are providing a stimulating experience that meets visitors’ needs and excites them with other opportunities.

The best information and service providers in the visitor economy are adding inspiration, going mobile and making it possible for visitors to access services at multiple locations in their destination via multiple channels. View the test and learns in these areas from a number of different regions around the State, and the full launch presentation from Visit Victoria on the Resources Hub.

Covering key themes of the Visitor Economy, VIC Research and Data, Visitor Segments, Visitor Journey Mapping, Storytelling, Visitor/Customer Engagement, Experiences and Product Offerings, Digital Engagement, Reviewing and Improving VICs and Inspiring Volunteers, the resources and case studies on the page will be regularly updated.

If you have any relevant case studies or resources you would like to feature on the page, please send them through to gmaynard@vtic.com.au.

Grace Maynard

About the Author

Grace Maynard



13nov5:30 pm8:00 pmVictorian Chamber Fast Forward 2019 - Speed Networking5:30 pm - 8:00 pm AEST RACV City Club

13nov6:00 pm8:00 pmSpotlight on a Member - The Hotel School Melbourne6:00 pm - 8:00 pm The Hotel School Melbourne

28nov6:00 pm11:00 pm2019 RACV Victorian Tourism Awards6:00 pm - 11:00 pm AEST Melbourne Convention and Exhibition Centre


05dec12:00 pm3:00 pmVictorian Chamber presents Janine Allis12:00 pm - 3:00 pm Melbourne Convention and Exhibition Centre

12dec6:00 pm10:00 pmYTN and yATEC Christmas Party6:00 pm - 10:00 pm Melbourne Cellar Door