The Visitor Servicing Toolkit and Resources Hub provides you with the tools to rethink the way you deliver visitor servicing, ensuring you are providing a stimulating experience that meets visitors’ needs and excites them with other opportunities.
The best information and service providers in the visitor economy are adding inspiration, going mobile and making it possible for visitors to access services at multiple locations in their destination via multiple channels. View the test and learns in these areas from a number of different regions around the State, and the full launch presentation from Visit Victoria on the Resources Hub.
Covering key themes of the Visitor Economy, VIC Research and Data, Visitor Segments, Visitor Journey Mapping, Storytelling, Visitor/Customer Engagement, Experiences and Product Offerings, Digital Engagement, Reviewing and Improving VICs and Inspiring Volunteers, the resources and case studies on the page will be regularly updated.
If you have any relevant case studies or resources you would like to feature on the page, please send them through to firstname.lastname@example.org.