• Victoria Tourism Industry Council (VTIC)
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Conference and Events Coordinator

21 /01/ 2019 Comments are Closed

Sofitel Melbourne On Collins

  • Located in the heart of Melbourne’s CBD
  • Award winning luxury hotel
  • Join a team that consistently maximizes, delivers, convert

Sofitel is seeking a motivated and organised Coordinator to join the Conference and Events Sales team.

Sofitel Melbourne On Collins, located at the Paris end of Collins St, offers 363 guest rooms and hosts a variety of dining options. Conference and Events Sales Coordinators are primarily responsible for the administrative needs of the department, and are required to build effective relationships with clients and internal stakeholders. To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on ability to exceed both the guest expectations and hotel standards.

Your key responsibilities will include:

  • Providing efficient and professional service to all guests via email and phone
  • Maintaining a positive selling approach to maximise yield in both occupancy and rates
  • Maintaining a thorough knowledge of all hotel facilities and promotions
  • Actively selling hotel facilities and promotions
  • Processing reservations and updating guest profiles
  • Attending to guest’s requests quickly and efficiently, constantly striving to provide total customer satisfaction

The successful applicant will:

  • Have a minimum 12 months experience a sales administration role
  • Be highly organised and able to effectively manage priorities
  • Initiate contact and establish rapport easily
  • Project a professional image at all times through personal presentation/interpersonal skills
  • Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
  • Display high energy levels
  • Demonstrate versatility in responding to guest requests and situations
  • Remain calm and effective in high volume work situations
  • Be good team player; contribute to and assist co-workers without being asked
  • Be committed to undertake growth and development within the Sofitel brand

To apply for this job please visit jobsataccor.com.au.

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