• Victoria Tourism Industry Council (VTIC)
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Customer Service Officer

11 /02/ 2019 Comments are Closed

National Trust Australia (Victoria)

  • Casual role / hours flexible
  • Geelong region
  • Casual rate: $26.02 per hour (Grade 2A, Enterprise Agreement)


The National Trust of Australia (Victoria) (NTAV) is an independent, non-profit organisation supported by a large community base. We are Victoria’s premier heritage and conservation organisation and the major operator of historic properties and sites open to the public across Victoria.

About the role:

The National Trust is seeking a Customer Service Officer to support our small and dynamic Geelong team, while helping us to grow our impact and reach across communities in Victoria. You will provide administrative and customer service support as well as coordinating exciting programs and events. You will be highly motivated, energetic and well-experienced customer service professional.

Reporting to the Geelong Region Properties Manager, your responsibilities will include:

  • Administrative duties
  • Retail sales
  • Act as a visitor information resource
  • Oversee visitor experience management
  • Be responsible for security, opening and closing the property
  • Venue hire and group booking management
  • Event facilitation including set up and pack up
  • High level of customer service across events, open days, functions and filming

To be successful in this role:

  • You’re passionate about Heritage and eager to share that passion with others.
  • You have the ability to deliver great customer experiences in varied environments.
  • You’re willing to learn and embrace our unique style of service.
  • You have strong people skills — you’re approachable, a good listener and empathetic.
  • You’ll need to be flexible with your schedule. Your work hours will be based on business needs, we aim to release rosters two weeks in advance.
  • You have the highest levels of personal integrity and ethical behaviour.
  • You’re willing to follow processes and solve problems.
  • You’re willing to work under pressure and comfortable working alone.
  • You have excellent time management skills and can make decisions quickly.
  • You maintain composure and customer focus while troubleshooting and solving issues.
  • You have an Australian’s Drivers Licence and available car/have the ability to travel between the Geelong properties.

Sound like you?

Applications will close once a suitable candidate is found. To submit your application in PDF format, in strict confidence, please email hradmin@nattrust.com.au.

Thank you for considering helping the National Trust of Australia (Victoria). The National Trust is built on the power of the community.

Any offer of employment at the National Trust of Australia (Vic) will be subject to a satisfactory Police Records check and Working with Children check.

We’re committed to building a diverse and inclusive workforce. We promote diversity and practice equity. Aboriginal and Torres Strait Islander peoples are encouraged to apply

To apply for this job please visit www.nationaltrust.org.au.

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