• Victoria Tourism Industry Council (VTIC)
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Reservations Sales Manager

05 /08/ 2019 Comments are Closed

MGallery The Como Melbourne

The Como Melbourne MGallery by Sofitel is a living legend in its own right, having welcomed an array of celebrities through our famed doors. Our boutique 5 star hotel features 111 rooms and is renowned for delivering discreet, impeccably personalised service to our very regular and loyal guests.

Due to an internal transfer we are currently recruiting for a Reservations Sales Manager to join the hotel management team and lead the reservations team from strength to strength. Essential attributes for the role include excellent communication and organisation skills, a high level of attention to detail and a passion to drive results.

Your role and responsibilities will include but are not limited to the following:

  • Optimise hotel occupancy, average rate and yield
  • Promote all facets of the hotel across all markets
  • Maintain and develop strong client relationships
  • Ensure the smooth operation of the Reservations Department
  • Manage and monitor call and enquiry conversions
  • Provide a high level of communication across all departments within the hotel
  • Ensure all processes and policies including MGallery brand standards are adhered to
  • Coaching and training reservations team members
  • Grow the reservations and front office teams upselling capabilities
  • Committed to delivering exceptional customer service with a strong guest journey focus
  • High level of organisation and coordination skills in particular for groups including entertainment and sporting groups
  • Ownership for driving results

Reporting directly to the Director of Sales and Marketing you will work closely to maintain and grow the business across defined markets. You will work closely with the Director of Revenue to maximise room rates and yield the hotel. You are flexible and have a desire to work in a dynamic and fast paced environment where we celebrate the wins.

To apply for this job please visit jobsataccor.com.au.

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