Tourism Services & Hospitality

Webinar 1: Thursday 2 May

First timers – An Introduction to the Awards. The webinar will cover the principals of nominating, using the portal, benefits of entering and an overview of the categories.

Want to know what it feels like to step onto the hallowed turf of one of the world’s most iconic sporting stadiums?

The Melbourne Cricket Ground (MCG) also known as “the G”, is right on Melbourne’s doorstep and has been the scene of many of Australia’s greatest sporting moments over the past 150 years.

For this month’s Spotlight on a Member don’t miss your chance to soak up the atmosphere inside the venue, get close enough to smell the grass and take some selfies on the boundary!

You’ll learn the rich history of the stadium from experienced MCG Tour Guides before you make your way to the Stumps Bar for networking and an update on the changes taking place to the MCG.

VTIC Members please enter your promotional code you would have received in your recent email to receive your FREE tickets or call us on 8662 5425 and we’ll assist you with this.

Webinar 2: Thursday 9 May

What’s new for 2019? Conducted in partnership with ATIC, the webinar will cover the implementation of the minimum business standards and question changes for this year.

Monday 3 June

We are pleased to say that, this year, Victoria Tourism Industry Council (VTIC) will be partnering with the Tourism Events & the Visitor Economy (TEVE) Branch of State Government to present a new twist to our workshop series.  Designed inform you on how to get the most out of the resources and programs that are available, this year’s Business Excellence sessions will deliver valuable insights to give you an edge in your engagement strategies with customers.

Topics we will be exploring….

1. Who is VTIC and why should I get connected?….. An overview of VTIC, what we do on behalf of the industry and how this      can benefit your business.
2. How you can achieve business excellence through the 2019 RACV Victorian Tourism Awards ….Discover how entering the Victorian Tourism Awards can help you in driving excellence throughout your business.
3. Who is TEVE and how can I benefit from their expertise and services? ….Learn about the resources and tools that are available to you through this division of government that can help your business thrive.
4. Understanding the effect of digital disruption ….Denise Ulbrick from TEVE will do a very special presentation on how the introduction of new technologies has disrupted – and will continue to disrupt – the tourism industry in many ways. It has changed the way operators target travellers, it has challenged existing service offerings and is forcing a re-imagining of the visitor experience and end-to-end visitor journey.

This will not be not be your average workshop and will provide valuable marketing intelligence for your business as well as understanding how to compete effectively for a state – and even a national – tourism award.

Book in early for this special event as space will be limited.

Monday 5 June

We are pleased to say that, this year, Victoria Tourism Industry Council (VTIC) will be partnering with the Tourism Events & the Visitor Economy (TEVE) Branch of State Government to present a new twist to our workshop series.  Designed inform you on how to get the most out of the resources and programs that are available, this year’s Business Excellence sessions will deliver valuable insights to give you an edge in your engagement strategies with customers.

Topics we will be exploring….

1. Who is VTIC and why should I get connected?….. An overview of VTIC, what we do on behalf of the industry and how this      can benefit your business.
2. How you can achieve business excellence through the 2019 RACV Victorian Tourism Awards ….Discover how entering the Victorian Tourism Awards can help you in driving excellence throughout your business.
3. Who is TEVE and how can I benefit from their expertise and services? ….Learn about the resources and tools that are available to you through this division of government that can help your business thrive.
4. Understanding the effect of digital disruption ….Denise Ulbrick from TEVE will do a very special presentation on how the introduction of new technologies has disrupted – and will continue to disrupt – the tourism industry in many ways. It has changed the way operators target travellers, it has challenged existing service offerings and is forcing a re-imagining of the visitor experience and end-to-end visitor journey.

This will not be not be your average workshop and will provide valuable marketing intelligence for your business as well as understanding how to compete effectively for a state – and even a national – tourism award.

Book in early for this special event as space will be limited.

Cool cats, alligators, dolls and dames, we’re going to make you an offer you can’t refuse!

Floyd’s Aperitivo Bar is hosting the June VTIC Spotlight on a Member event.

Located on Little Lonsdale Street, close to Melbourne Central Station, Pretty Boy Floyd and his gang invites you to the big house where you will find speakeasy hooch at slashed prices with traditional Italian bites while connecting with industry colleagues.

Tucked away in Melbourne’s newest hotel (Novotel Melbourne Central), make sure you keep your friends close, and your enemies closer.

 Floyd’s – Level 2, 399 Little Lonsdale Street.

VTIC Members please enter your promotional code you would have received in your recent email to receive your FREE tickets or call us on 8662 5425 and we’ll assist you with this.

Webinar 5: Thursday 6 June

Insights: Question 4 & 5 – Customer Service and Sustainability