VTIC has welcomed the draft Taxi Industry Inquiry report, which contains recommendations that will support a multi-modal transport system that can cater for Victoria’s diverse range of transport users.
A reliable and adequate taxi service is an important part of the state’s overall business infrastructure. Our tourism and events industries operate in a globally competitive market that relies on high quality support services – such as taxis – that add value to the ‘visitor experience’.
VECCI, VTIC and VEIC entered a joint submission to the inquiry, much of which was referenced throughout the draft report. Feedback gathered from our members highlighted a lack of supply and long waiting times as common complaints from taxi users.
The recommendations to increase the number of taxis and hire vehicles, and improve vehicle and driver quality and consumer and driver safety, are all welcome initiatives.
However, it is important that this additional supply is accurately and efficiently directed to areas of need and during times of high demand, such as conferences, sporting matches, festivals and concerts.
Also, with the prospect of additional taxis and hire cars on the road, traffic management systems, especially in the CBD, must be adjusted to deal with the increased traffic flows.
The recommended ‘Greater Melbourne Knowledge’ exam is also a great initiative. This would require taxi drivers to demonstrate their knowledge of the location of, and directions to, major attractions, landmarks and tourist precincts in Melbourne – essential knowledge to ensure a positive travelling experience for visitors.