• Victoria Tourism Industry Council (VTIC)
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Important Disclaimer

While all reasonable care has been taken in the preparation of the material contained in this website, VTIC does not warrant the accuracy, completeness or adequacy of the information in this website. The information is by way of general commentary only, subject to change without notice, and does not constitute the giving of advice. 

VTIC does not warrant that this website, or any attachment to it, is free from computer viruses. VTIC has no control over the contents of websites maintained by third parties, which may be accessible through websites maintained by VTIC and makes no representation or warranty with respect to such websites or any information on such websites. 

To the extent permitted by law, VTIC, its employees and agents disclaim liability (including liability by reason of negligence) to any person for any loss, damage, cost or expense incurred or arising as a result of any information, whether by reason of any error, omission, the currency or misrepresentation in the information or for any action taken by any person in reliance upon the information contain within this website or any other website which may be accessed through this website. You should seek specific professional advice before acting or refraining from acting on the basis of any of the information contained within this website or any other website which may be access through this website. 


The contents of this website are copyright. You may access and/or display these pages on a computer or monitor as well as print out and copy for your personal use any whole page or pages in this website. All other use, copying or reproduction of any part of this website is prohibited except as permitted under the Copyright Act 1968 (Cth). Without limiting the foregoing, no part of this website may be reproduced on any other Internet site. 


Placement of Order

Any order placed by you from this website is an offer by you to purchase a particular product or service for the stated price (including delivery and other charges) specified in this website at the time you place your order. 

Acceptance of Order

Read the Terms of VTIC Membership below.

We reserve the right to accept or reject your offer for any reason, such as the unavailability of any product or service, an error in the price of the product or service or an error in your order. As there may be reasons why we cannot fulfil your order, your contract with us will only come into existence when we advise you that we have accepted your order and receipt of your payment has been confirmed. 


Prices of goods and services and delivery and other charges displayed on the VTIC website are current at the time of display. These prices are subject to variation without notice. We will always attempt to be as accurate as possible with our product descriptions and pricing. However, we are unable to warrant that product descriptions or other content of the website is accurate, complete, reliable, current or error-free. 

Credit Card Payments

Please note VTIC accepts VISA and Mastercard for credit card transactions.


The prices displayed will be the total purchase price, inclusive of GST (where applicable).


At the end of the payment process you will be presented with a receipt on-screen containing your order. The page can be printed for your reference. You will receive from VTIC a tax invoice/receipt for taxation purposes via email. 

Cancellation by Us

We reserve the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights.

Cancellation by You

If you need to cancel an order, please contact us immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges. In respect of membership and service subscriptions, VTIC’s practice is to send a renewal letter prior to the anniversary date of joining or subscribing, with the membership or subscription fee being payable within seven (7) days from the anniversary date. To cancel a membership or subscription during its term, you must notify VTIC in writing but no refunds (partial or full) will be issued for any unused portion of the membership or subscription, unless otherwise agreed with VTIC.

Returns and Exchanges

VTIC‘s terms, conditions and policies relating to Returns and Exchanges are as follows. They apply where a contract has been entered into between us. 


  1. Purchases of VTIC publications may be returned or exchanged within 10 working days of distribution provided (to the extent permitted by law) all returned goods are unused, unopened, in original condition, undamaged and in a saleable condition upon return and you pay the delivery costs of the return as well as any re-delivery of the goods in the event of an exchange. In addition, the initial delivery fee will not be refunded. 
  2. If goods are returned via the post, you must keep the appropriate proof of return. If the returned item goes missing in transit to us, we will deem you not to have returned the item. 


  1. Registrations may be cancelled up to 7 calendar days prior to the event with participants either transferring to another event or receiving a full refund. 
  2. Fees for registration cancelled less than 7 calendar days prior to the commencement of the event will not be refunded.
  3. You may substitute another participant at any time prior to the event’s commencement, should the nominated person be unable to attend. Notification of this change to info@vtic.com.au is required. 
  4. VTIC reserves the right to cancel or postpone an event to an alternative date. All registered participants affected by such a cancellation will receive a full refund or be offered the opportunity to transfer to the next available event but VTIC will not otherwise be liable for any loss, damage or expense arising from the cancellation or postponing of the event. 

Learning and Development

More than 14 calendar days prior to event start date a participant may: 

  1. Substitute attendee 
  2. Transfer to a different course 
  3. Apply for a refund of monies paid ($27.50 fee applies for cheque refunds) 

14-8 calendar days prior to course start date a participant may: 

  1. Substitute attendee
  2. Transfer to a different course 

7 calendar days or less prior to event start date a participant may: 

  1. Substitute attendee 

VTIC reserves the right to cancel or postpone a training session to an alternative date. All registered participants will be offered the opportunity to transfer to the next available training session or elect to receive a full refund for monies paid.


The Quality Tourism Framework (QTF) is a national program owned by the Australian Tourism Industry Council (ATIC). VTIC is licensed to manage the QTF programs (Accreditation, Star Ratings and the Victorian Tourism Awards) in Victoria on behalf of ATIC. All terms and conditions of the program are set by ATIC.