• Victoria Tourism Industry Council (VTIC)
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Upgrade your Online Reputation and Guests’ Experiences with ReviewPro

26 /11/ 2019 Comments are Closed

Whether you manage a B&B, tour, attraction, or one of the world’s largest hotels, exceeding guests’ expectations is key to success. That’s why VTIC, in partnership with the Australian Tourism Industry Council (ATIC), has teamed up with ReviewPro, experts in online reputation improvement, to offer Quality Tourism Accredited Businesses free access to a ReviewPro account.

ReviewPro, the leading provider of Guest Intelligence solutions, provides more than 55 000 hotel brands worldwide with actionable data and insights. Key features of the Quality Tourism Framework (QTF) accounts include:

  • Global Review Index ™ (GRI)
  • View guest reviews from 175+ review site and OTAs in 45+ languages in one place
  • Analyse positive/negative comments and respond online
  • Management Response Centre
  • Reporting and Alerts
  • Use the intuitive app, featuring real-time alerts and notifications to prioritise where you need to take action and engage with guests on the go
  • Prioritise operational and service improvements according to client feedback.

All businesses accredited or Star Rated through the QTF receive complimentary access to the ATIC ReviewPro Online Reputation Management Solution. This comprehensive introductory solution offers all the key basics to benchmark and manage your online reputation.

A ReviewPro account can bring fantastic insights into your guests’ behavior and expectations, leading to:

  • Increased guest satisfaction
  • Boosted rankings on TripAdvisor and other review sites
  • Leveraging your online reviews to increase revenue
  • Identifying which areas of your business are of highest concern to guests, and where you can achieve the greatest impact

All existing Quality Tourism Accredited Businesses can access their ReviewPro account through their online QTF account at https://online.qualitytourismaustralia.com.

Avril Carter, ReviewPro’s Australasian Sales Director, delivered an exclusive webinar to VTIC members earlier this year. Watch her detailed explanation of the ReviewPro features here.

If you would like to become a Quality Tourism Accredited Business or have any further queries about a ReviewPro account, please get in touch with the Industry Development team at accreditation@vtic.com.au or on 03 8662 5174.

Grace Maynard

About the Author

Grace Maynard

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