By informing visitors of what to do and see and where to stay, the Victorian network of Visitor Information Services (VIS) facilitates and curates visitors’ time in a region. 

They encourage them to stay longer, explore further and experience more. 

Research on VIS in Victoria, New South Wales and Canada has shown that strong VIS increase the amount of money visitors spend in a region and also contributes to dispersal. 

 

Accredited Visitor Information Centres in Victoria

There are currently 62 Accredited Visitor Information Centres (VIC) throughout Victoria.

To find and contact your nearest accredited Visitor Information Centre, you can search the Accredited Visitor Information Centres directory. 

Accredited Visitor Information Centres must meet the Visitor Information Servicing (VIS) Accreditation Standards.  

 

Branding

When you see the yellow italicised “i” with a blue background you can be assured it is a registered trademark and can only be used by a fully accredited Visitor Information Service. The logo provides visitors with confidence that they will receive a consistent level of high-quality, professional service. Accredited VIS provide visitors with accurate advice and information, personally delivered service and comprehensive, timely information.

The accreditation program for Visitor Information Services in Victoria is managed by VTIC through the Quality Tourism Framework.

Accreditation through this program allows VIS to use the nationally recognised trademark, (yellow italicised “i” on blue background) by adhering to risk, quality control and customer service principles. 

VTIC manages the trademark on behalf of the Victorian Government and also works closely with the State’s VIS Network.

For further information on accreditation, contact us at (03) 7035 5700 or email accreditation@vtic.com.au.

 

Visitor Information Services Portal

VTIC provides vital information to accredited Visitor Information Service providers including news, forums and resources through the VIS Portal.

 

TAC Pause Stop Program for Visitor Information Centres

Digital asset and toolkit for Visitor Information Centres here

Locate TAC Pause Stop site in Victoria here